Refund policy

Return and Refund Policy

At Lüft Scents LLC, we take pride in providing you with high-quality, sleek air fresheners. We strive to ensure every product meets our standards and your expectations. However, we understand that issues can sometimes arise, so we've outlined our return and refund policy below.

Returns:
Due to the nature of our products, we do not accept returns unless there is a defect or issue with the item you received. If you receive a product that is damaged, defective, or not as described, please contact us within 14 days of receiving your order.

Refunds:
If you receive a defective or incorrect product, we will gladly issue a refund. To process your refund, please contact our customer support team at support@luftscents.com with your order number and details of the issue. We may require photo evidence of the defect or issue to proceed with the refund.

How to Request a Refund:

1. Email our customer support team at support@luftscents.com within 14 days of receiving your product.
2. Include your order number and a brief description of the issue.
3. Attach any relevant photos of the defect or issue.

Once we review your request and verify the issue, we will process your refund to your original payment method. Please allow up to 7 business days for the refund to appear on your account.

Questions?
If you have any questions about our return and refund policy, feel free to reach out to us at support@luftscents.com. We're here to help!