Shipping policy

Lüft Shipping Policy

At Lüft Scents LLC, we are committed to delivering your air fresheners promptly and efficiently. Please review our shipping policy to understand our processes and what to expect when ordering from us.

1. Shipping Locations
We currently ship to the following countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States. Please note that shipping times and fees may vary depending on your location.

2. Shipping Fees
Shipping fees are calculated based on your order's size, weight, and destination. The final shipping cost will be displayed at checkout before you confirm your order.

3. Processing Time
All orders are processed within 1-2 business days. Orders placed after 2 PM (EST) or on weekends and holidays will be processed on the next business day.

4. Shipping Methods and Delivery Times
We offer the following shipping options:

• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Estimated delivery within 1-3 business days.
• International Shipping: Delivery times vary depending on the destination and shipping method chosen.

Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions, customs processing, or carrier delays.

5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your package's status. Please allow up to 24 hours for the tracking information to update.

6. Address Accuracy
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to incorrect or outdated addresses. If you realize that you've made an error, please contact us at support@luftscents.com as soon as possible.

7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact our support team at support@luftscents.com within 7 days of the estimated delivery date. We will work with you to resolve the issue and ensure your satisfaction.

8. International Shipping
For international orders, customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country. Please check your local customs policies before placing an order.

9. Changes to the Shipping Policy
Lüft Scents LLC reserves the right to modify this shipping policy at any time. Any changes will be posted on this page, and your continued use of our Site after changes are posted constitutes your acceptance of the updated policy.

Questions?
If you have any questions or need further assistance, please contact our support team at support@luftscents.com. We're here to help!