Lost in London
One-time purchase? Add a mount
Lost in London
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
Shipping Information
We strive to deliver your Lüft products quickly and securely. Orders are typically processed within 1-2 business days and shipped directly to your door. For international orders, delivery times may vary depending on your location. You'll receive an email with tracking information once your order has shipped. If you have any questions about shipping, feel free to contact us.
Customer Support
Need help? Our customer support team is here for you! Whether you have questions about our products, need help with your subscription, or require assistance with your order, we’re ready to assist. Reach out to us at support@luftscents.com or use our contact form, and we’ll get back to you as soon as possible.
FAQ’s
Got questions? We've got answers! Visit our FAQ section to find quick information about our products, how our subscription service works, and other commonly asked questions. If you don't see what you’re looking for, don’t hesitate to reach out – we’re here to help!
Contact Us
We love hearing from you! For any inquiries, feedback, or support, please contact us at support@luftscents.com or use the contact form on our website. We’ll do our best to respond within 24 hours. Your satisfaction is our top priority, and we’re here to ensure you have the best experience with Lüft.
Sleek. Minimal. Refreshing.
Designed to seamlessly blend into your space while delivering long-lasting, invigorating scents.
Frequently Asked Questions
How long does a freshener last?
Our air fresheners are designed to provide a long-lasting fragrance for up to 30 days. For optimal freshness, we recommend replacing the scent block monthly.
How does the subscription work?
Our subscription is simple and hassle-free! Choose your preferred scent, and we’ll automatically ship a new air freshener to your door each month. Plus, as a bonus, you’ll receive a free mount with your first month’s subscription. You can easily manage, change, or cancel your subscription anytime through your account.
Do I need to add a mount?
Yes, the mount is required to attach the air freshener to your car's visor. If you're subscribing for the first time, we'll include a mount for free with your first order. The mount is reusable, so you won’t need to purchase it again for future refills.
How do I install the air freshener?
Installing the mount is quick and easy! Simply clip the mount onto your car's visor. The air freshener block attaches magnetically to the mount, ensuring a secure fit. For best results, make sure the Lüft logo is facing outward.